Sunny House Team has been aware of this issue and currently working on fixing it. Note that we plan to change the Cloud Data options so that data can be saved manually by players themselves.

There are other several reasons why this issue is occurring:
1. lack of memory space to save the progress (RAM)
2. data not being linked to platforms: Apple ID, Facebook
3. playing the game offline
4. device no longer compatible with the app and does not meet the minimum system requirements.

❗Minimum System Requirements are:

🎯Android:
- at least 2GB of RAM
- free space of 200 megabytes on RAM

🎯Apple:
- at least 2GB of RAM
- free space of 200 megabytes on RAM
- iPhone 8 or later, iPad 5th Generation or later.

❗RAM is different from internal memory (storage) and usually varies in between 2GB ~ 18GB. It stores the "frequently" used items so that the processor does not have to go all the way to the internal memory and then find the item the user has requested for.