First of all, we are very sorry for the inconvenience 😔

Note that such instances do happen:
1. when several applications are running at the same time
2. when the device does not meet minimum system requirements.
3. when the new version of the app is heavy for the device to run its new features

If the issue is persisting, there are several ways to fix the problem:
1. Check whether Android aos/ iOS are up-to-date.
2. Check whether you have enough storage in RAM.
3. Stabilize your network connection.
4. Check whether the device is meeting the Minimum System Requirements.
5. Restart your device & reenter the game.

RAM is different from internal memory (storage) and usually varies between 2 GB and 18 GB. It stores the "frequently" used items so that the processor does not have to go all the way to the internal memory and then find the item the user has requested for.

❗Minimum System Requirements are:

※ Android (AOS)
- OS version: 12.0
- RAM: 4GB at least
- Example device: Galaxy S7

※ iOS
- OS version: 11
- RAM: 2GB at least
- Example device: iPhone 7

※ Minimum specifications may change after an update

In case the issue persists even after checking all the factors above, then contact Support Heroes by clicking on the 'Contact Us' button below.