Cancellation of payment products purchased within the game is possible if the purchase was made within 7 days.

Please refer to the following conditions where cancellation/refund is not possible:

1. Products that were applied to the game immediately upon purchase;
2. In case the purchased product was partially used;
3. If it has been more than 7 days since the purchase date.

If you have items that can be canceled/refunded in your mailbox, please fill in the information in the form below to make an inquiry.

1. Nickname/Account UID:
2. Payment product name:
3. Payment product purchase date:
4. Reasons for refund:
5. Payment order number (screenshot)